However, this voucher policy is not in compliance with European legislation. In addition, vouchers often do not provide any guarantee. If an airline goes into administration, passengers holding a travel voucher will lose their money. If your flight is cancelled because of the coronavirus outbreak, you are not entitled to compensation. However, you are in fact entitled to the full refund of your ticket.
The coronavirus crisis is considered an extraordinary circumstance, which exempts the airline from the obligation to compensate passengers for the cancellation of their flight.
Important: supplementary compensation is not the same as the right to the reimbursement of the ticket! Even when affected by the coronavirus outbreak, airlines are legally obliged to refund the full amount within 7 days after the flight cancellation.
Even if the airline has already offered you a voucher, you can make a claim for the full refund of your booking's price. If you have purchased your booking with other amenities package travel you are still entitled to the refund of the whole package.
Unfortunately, we see too often that airlines still fail to comply with the legal obligations. Passengers are forced to accept vouchers when they are actually entitled to a refund of their fare. From submitting the claim to taking the airline to the courts in the event of non-payment.
Since , we have been committed to upholding the rights of affected air passengers throughout Europe. Fill in your flight details and find out immediately whether you are entitled to the refund of your ticket. In just 3 minutes you can submit your claim on a 'no win, no fee' basis.
Should the airline obstruct the process, we will take them to court if necessary. All legal costs are covered by our success fee. For more details, visit our Price List page. Claim my refund. You will have the right to claim compensation if your flight has been delayed for 3 or more hours or if your flight was cancelled altogether.
The total length of the delay will be calculated based on your original arrival time at your final destination so connecting flights are covered and your actual arrival time. For cancellations, you can claim if you've arrived more than 2 hours late. Claiming compensation can be done quickly and easily if you know your rights! Claim my compensation. The following totals are stipulated in the regulation:. The total sums that you can receive in compensation are set by the regulation in Euros.
Depending on the conversion rate, you might receive the above-mentioned amounts in British Pounds. You can use our free claim calculator to check if you can claim compensation for your flight disruption. The incoming flight is delayed: This is very common and, especially if your flying short-haul flights, it happens all the time. Perhaps the cleaning took too long or a crew or staff member called in sick.
Operational Issue: Perhaps the crew have reached their maximum working hours and new crew members need to be brought in to operate your flight. Technical problems: There might be an issue with the plane. Air traffic control restrictions: As you can imagine, managing air traffic can be very stressful. Sometimes, ATC officers need to impose restrictions to ensure safety. This might happen during the flight re-routing or whilst waiting to take-off or land. If a plane misses its landing or departure slot, air traffic control will have to find a new slot for the aircraft to arrive or depart.
Adverse weather conditions: This one is tricky. Sometimes it is pretty obvious, as there might be a snowstorm outside.
This happens because of the weather conditions at the airports involved in the previous leg of the aircraft's schedule as well as the meteorological circumstances at your destination. Unruly passengers: Sometimes, it is just someone else's fault.
If the U. If there are no reasonable booking options left with your carrier, ask if there are options on another airline. If the delay is weather-related, and you are on a basic economy ticket or on a low-cost carrier, there might not be other airline options at your fingertips.
Still, it is worth asking and — if possible — presenting available options you have researched yourself. In my case, an airline employee got me on the standby list for another flight to Houston. Travelers with elite status will generally get preference on the standby list. Sometimes, if you really need to get home, you may need to do the work and lay out the expenditure yourself. In the end, I went for the Southwest option and my original United ticket was refunded, offsetting some of the pain of a new ticket.
Related: When to buy travel insurance vs. While thinking through what to do in case of a flight delay or cancellation, consider your options at airport hotels , which can fill up if there are major delays and cancellations. Sometimes it is best to pull the plug on getting home that day, get some good rest and try again in the morning. Airport hotels are generally pretty affordable on points, although cash rates can skyrocket when demand surges. If you can get into a lounge at the airport, use it as a spot to gather your thoughts, charge your phone and make level-headed decisions.
In airline lounges such as the United Club or Delta Sky Club, the agents might be able to help you change or track your flight. Related: Best credit cards for airport lounge access. Weigh your realistic options and make a quick decision if you want to keep some control of your schedule.
If you are OK getting stuck somewhere for a bit or taking a creative route, waiting for the airline to direct you is a feasible option. I left the terminal that United utilizes and headed to my new Southwest flight in another terminal having Clear and PreCheck helped with that quick transition. Yes, that cost me a new flight home, but I had to make that call right then or roll the dice on my United flight making it out that day.
If you decide not to fly your originally scheduled flight in light of major delays and cancellations, get your money or points back — do not settle for a voucher. If not, you can ask an airline employee for assistance in person or over the phone. Just be sure to cancel your original flight before its eventual departure so you can get the money or miles hopefully returned. Here are some cards that help you rack up points from the comfort of your home. Several of them also confer valuable travel protections for when you do have a delayed or canceled flight.
Use this card to earn 4x points when buying groceries or ordering meal deliveries via Grubhub and Seamless from U. You may even be able to score additional savings via Amex Offers. Once things get back to normal, your stash of Membership Rewards points will go a long way toward booking a much-deserved vacation. Chase Sapphire Reserve — For free food delivery, credits and bonus points. Cash back is received in the form of Reward Dollars that can be redeemed for statement credits.
Chase Sapphire Preferred Card — For travel insurance. Sometimes air delays are resolved very quickly. Flight tracking apps also allow you to access the historical flight status and see if you are entitled to compensation. Remember that you can claim flight delay compensation for the travels done up to 3 years back. For example, if you would like to get the latest updates on your RyanAir flight, you can use the flight delay checker RyanAir offers to its passengers.
So you have checked your flight data and done your delay calc, now what? How to understand if you can get flight delay compensation?
You can do so with our free flight delay compensation calculator. Just fill in your basic flight data. You will find out instantly if you are entitled to compensation. The rule of thumb is that you are eligible for flight delay compensation only if you arrive late at your destination by 3 hours or more.
To make a claim for plane delays, you should have your flight data with the scheduled and actual times of departure and arrival, names of the airports. Flight delayed over 4 hours or canceled? See if AirAdvisor can get you compensation. Flight delay compensation amounts basically depend on the distance of the whole flight from point of departure to point of the final destination of your flight.
The compensation amounts may vary according to the possible flight delays scenario. You can check your compensation amount with our free flight delay compensation calculator. To have the right to flight delay compensation , you have to do plane check-in and be on time for the boarding.
Otherwise, an airline would have all the rights to dismiss your claim. Be prepared by learning more about your right to compensation in case of flight delay. Air travel delays happen for many reasons. You are entitled to compensation only if a delay occurs due to the fault of the airline as below:. Sometimes delays are caused by extraordinary circumstances which are beyond the control of airlines. In such cases, airlines do not have to pay the flight delay compensation. Some of the reasons for plane delays, such as bad weather, are grey areas.
This allows airlines to speculate and come up with excuses to avoid paying flight delay compensation s. The airline ombudsman UK service is extremely powerful. It can force airlines to pay passengers flight delay compensation in case of flight delays. The waiting time can be an issue, hence AirAdvisor can help you out.
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